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Help right now

Someone is hurt

FirstIf someone might die or be permanently disabled, call 911 now.

Call 911

Check that it's safe, call 911 for anything life-threatening, then help.

  1. Check the scene. Make sure it's safe for you to help (Red Cross).
  2. If the person seems unresponsive, shout, tap their shoulder and shout again. Check for breathing and serious bleeding for no more than 10 seconds (Red Cross).
  3. Call 911 if they don't respond, aren't fully awake, aren't breathing or are only gasping, or are bleeding badly. If they're unresponsive and not breathing, start CPR and use an AED if there is one. The 911 call-taker can coach you (Red Cross).
  4. Go to the ER or call 911 for things like a sudden severe headache, sudden weakness on one side, trouble breathing, or a broken bone pushing through the skin (MedlinePlus).
  5. Not life-threatening, but can't wait for your doctor? Urgent care handles sprains, minor cuts and burns, earaches and sore throats (MedlinePlus).
Don't. Don't drive yourself if you have new or unexplained chest pain. Call for emergency help (Mayo Clinic).

Good to know

  • When you call 911, say where you are first, and don't hang up until they tell you to (911.gov).
  • The Red Cross offers first aid and CPR classes, and its first aid steps can be printed for your fridge or car (Red Cross).

When things calm down: Urgent care vs. the ER

Sources

  1. American Red Cross First aid steps
  2. MedlinePlus When to use the emergency room
  3. 911.gov Calling 911: frequently asked questions
  4. Mayo Clinic First aid kits

Last checked October 2, 2026 against the sources listed. See a mistake?